Our Cookie Policy, In Plain English
This page explains every cookie that surfcasino-au.com sets, why it exists, how long it stays on your device, and how you switch it off. We launched in 2023 with a simple promise on data: you always know what we collect and you always get a say. No jargon, no fine print games.
What Cookies Actually Are
A cookie is a small text file that our website places on your device when you visit. It stores a snippet of information, such as a session identifier or your language choice, and sends it back to us on your next visit. Your browser handles all of this automatically.
Think of cookies as short-term memory. Without them, we would not remember that you logged in, that you prefer English, or that you already dismissed our cookie banner. Every time you opened a new page, you would start from scratch.
- Cookies are not programs and cannot install anything on your device.
- Cookies cannot read other files or access accounts outside surfcasino-au.com.
- Cookies store identifiers and preferences, not your password or card number.
- Similar technologies we may use, such as local storage and pixels, follow the same rules set out on this page.
The Cookies We Set
Strictly necessary
These keep the site working and keep your account safe. Without them you cannot log in, your balance would not display correctly, and our fraud checks would fail. We do not ask for consent before setting them, because the site simply cannot operate without them, and Australian privacy guidance recognises this exception.
Functional
These remember choices you have already made: your language, your currency display, whether you collapsed a menu, and the games you played last so we can show them to you again. They make the site feel like yours rather than a stranger's every time you return.
Analytics
These tell us, in aggregate, how visitors move through the site: which pages load slowly, where people drop off during sign-up, which game categories get the most play. We look at patterns across thousands of sessions, not at you as an individual, and we use the results to fix problems and improve navigation.
Marketing
These support our promotions, such as the welcome bonus of 100% up to AUD 1,600 plus 243 free spins with the code SURF, and help us show relevant offers to people who have shown interest in Surf Casino but have not yet registered. You can decline them at any time and the site will work exactly the same.
| Cookie | Category | Purpose | Duration | Opt-out |
|---|---|---|---|---|
| surf_sess | Strictly necessary | Keeps you logged in during your session | Session | No, required |
| surf_auth | Strictly necessary | Verifies your account on each page load | Session | No, required |
| surf_sec | Strictly necessary | Flags suspicious login attempts | 30 days | No, required |
| surf_lang | Functional | Remembers your language choice | 90 days | Yes, via banner |
| surf_pref | Functional | Stores display and menu preferences | 90 days | Yes, via banner |
| surf_anon | Analytics | Aggregated visit statistics | 90 days | Yes, via banner |
| surf_mkt | Marketing | Measures our campaign performance | 30 days | Yes, via banner |
Third Parties We Permit
Some cookies on our site are set by partners we work with, not by us directly. We split them into three groups and we only permit partners that fall into one of these groups, each bound by a written data processing agreement with us.
Analytics providers help us count visits and spot technical faults. Ad networks help us measure whether our campaigns reach real people. Payment providers set their own security cookies when you deposit with Visa, Mastercard, MiFinity, Jeton or crypto, and those cookies sit on the payment page rather than in our database.
- Analytics providers: aggregate statistics on traffic and site performance.
- Ad networks: campaign measurement and frequency capping for our promotions.
- Payment providers: fraud screening and transaction security during deposits and withdrawals.
- Game providers: session handover so your balance and progress follow you into a game.
Control Your Cookie Settings
On our site
Our cookie banner appears the first time you visit. You can accept everything with one click, or open the granular panel and switch analytics and marketing off individually while leaving the strictly necessary group on. You can reopen that panel at any time via the "Cookie Settings" link at the bottom of every page, and your new choice takes effect immediately.
In your browser
Every major browser lets you block or delete cookies outright, which overrides our banner. Here is where to look in the four most common ones.
- Chrome: Settings, then Privacy and security, then Third-party cookies.
- Safari: Settings, then Privacy, then Manage Website Data.
- Firefox: Settings, then Privacy and Security, then Cookies and Site Data.
- Edge: Settings, then Cookies and site permissions, then Manage and delete cookies.
If you block everything
Blocking strictly necessary cookies breaks core functions: you will be logged out on every page load, deposits will fail security checks, and some games will refuse to load. Blocking only analytics and marketing carries no functional penalty at all. Deleting cookies mid-session ends that session on the spot, and you will need to log in again.
How Long We Keep Them
Every cookie we set has a fixed expiry, and we do not extend it silently. Session cookies vanish the moment you close your browser. Persistent cookies last between 30 and 365 days depending on their job, after which your browser deletes them automatically. If you close your account with us, we clear the cookies tied to it on your next visit.
The table below is the complete retention schedule for the categories on this page. Where a range appears, the exact lifetime depends on the version your browser received.
| Category | Type | Duration |
|---|---|---|
| Strictly necessary | Session cookies | Deleted when you close your browser |
| Strictly necessary | Security cookies | 30 days |
| Functional | Preference cookies | 90 days |
| Analytics | Aggregated statistics | 90 days |
| Marketing | Retargeting and measurement | 30 days |
| Marketing | Consent record | 365 days |
How We Announce Changes
When we add a new cookie, change a duration, or bring in a new partner category, we update this page and push a notice onto the site for 30 days before the change takes effect. If a change affects marketing consent specifically, we ask for it again rather than assuming your old answer still stands.
Questions about anything here go to our Data Protection Officer via [email protected], with live chat available 24/7 as the faster option. We answer cookie queries within two business days, and if you want a list of the exact cookies currently set on your account, we will send it on request.
Frequently Asked Questions
Do cookies store my password or card details?
No. Cookies hold session identifiers and preferences only. Your password stays hashed in our systems, and payment details go directly to the payment provider during a transaction, never into a cookie.
Can I play at Surf Casino with all cookies blocked?
Not with everything blocked, because login and deposit security rely on strictly necessary cookies. Block analytics and marketing only and the site runs perfectly.
How do I change my cookie choice after accepting?
Click the Cookie Settings link at the bottom of any page on surfcasino-au.com. The same granular panel from the banner opens, and your new preferences apply straight away.
Do you sell the data from analytics cookies?
No. We use analytics data internally to improve the site, we report on it only in aggregate, and we never sell it or share it with ad networks for their own targeting.