Terms and Conditions of Surf Casino

These Terms and Conditions govern your use of our platform at surfcasino-au.com. We operate under licence 8048/JAZ2023-041 issued by Antillephone in Curaçao. By opening an account you accept these terms in full, so please read them carefully before you register.

Accepting Our Terms

Your acceptance of these terms takes effect the moment you create an account, place a wager or otherwise use any part of our platform. You confirm that you have read, understood and agreed to be bound by every clause set out on this page, together with our Privacy Policy and any bonus conditions attached to promotions you claim. If you do not agree with any part of these terms, you must not register or play.

You also accept that these terms may change over time. When we update them, we publish the revised version on this page with a new effective date, and we notify registered players by email or through an on-site notice. Continuing to use your account after the effective date means you accept the updated terms.

• These terms form a binding agreement between you and us from the date of registration.
• We may require you to re-confirm acceptance after significant updates.
• If you access the platform from a jurisdiction where online gambling is unlawful, these terms do not apply and you must leave the site immediately.

Who May Register With Us

Eligibility and residency

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We are entitled to verify your age at any time, and accounts opened by minors will be closed with all winnings forfeited and deposits returned to their source.

Our platform is not available to residents of the United States, the United Kingdom, the Netherlands, France, Spain, Italy, Sweden or Belgium, or to players in any other jurisdiction we list as restricted from time to time. You are responsible for checking whether online gambling is lawful where you live before you register.

• One account per person, per household, per shared IP address and per payment method.
• You must provide accurate, complete and current details at registration and keep them updated.
• Duplicate or misleadingly registered accounts may be suspended and their balances confiscated.
• You must not register on behalf of another person or allow anyone else to use your account.

Know your customer obligations

Before your first withdrawal we require identity verification under our KYC procedures. This includes a government-issued photo ID, proof of address dated within the last three months and, where applicable, verification of the payment method used. Until verification is complete, we may withhold withdrawals, and we may request further documents at any stage of our relationship with you.

Deposits, Withdrawals and Verification

Payments in and out

You may deposit using the methods listed on our payments page, including cards, e-wallets, prepaid vouchers and supported cryptocurrencies. Withdrawals are processed to verified methods in your own name only. Minimum and maximum amounts, along with current processing times, are published in the cashier and may vary by method.

Withdrawal requests enter a pending period of up to 24 hours, during which you may cancel them. Once approved, funds normally reach you within one to three business days depending on the method. We do not charge fees for standard deposits or withdrawals, though your bank or payment provider might.

We may request KYC documents before your first withdrawal and at any later point, as described above. Accounts that remain dormant, meaning no login or transaction for twelve consecutive months, may be charged a reasonable monthly administrative fee, and we will attempt to notify you before any fee is deducted.

How Surf Casino Handles Bonuses

General bonus conditions

Every bonus, free spin offer, cashback or tournament promotion we run is governed by these general rules together with the specific conditions published alongside the offer. Where the specific conditions differ from these general rules, the specific conditions prevail.

Bonuses carry wagering requirements that must be completed before winnings become withdrawable. While a bonus is active, the maximum permitted bet per round or spin is capped, and certain games may be excluded from wagering contribution entirely. Playing excluded games or exceeding the maximum bet while a bonus is active can void the bonus and any winnings derived from it.

• Each bonus is limited to one claim per person, household, IP address and payment method.
• Bonuses expire after the validity period stated in the offer, after which unused bonus funds and winnings are removed.
• Deposits made to claim a bonus must be wagered at least once before withdrawal unless stated otherwise.
• We may cancel, reclaim or refuse any bonus where we reasonably believe the offer has been obtained through error or abuse.
• Funds in your account are used in the order set out in the specific offer terms, typically real money first.

Conduct We Never Accept

We expect honest play, and the following conduct is strictly prohibited on our platform. Engaging in any of it entitles us to suspend or close your account, void wagers, forfeit balances and, where we believe a criminal offence has occurred, report the matter to the relevant authorities.

We also reserve the right to withhold withdrawals pending investigation whenever suspicious activity is detected. If we identify prohibited conduct, we will notify you through your registered contact details unless legal or regulatory obligations prevent us from doing so.

• Fraud, dishonesty or the provision of false or stolen identity or payment details.
• Chargebacks or reversed transactions on deposits used for play.
• Opening or operating multiple accounts, including accounts registered under other persons' details.
• Bonus abuse, including low-risk wagering patterns designed to exploit promotional funds.
• Collusion, chip dumping or any coordinated play intended to gain an unfair advantage.
• Use of bots, automated software, macros or any tool that interferes with normal platform operation.
• Use of VPNs, proxies or other means to mask your location and access the platform from a restricted jurisdiction.
• Exploiting any software bug, glitch or technical fault, or failing to report one you discover.

Your Right to Set Limits

Limits and self-exclusion

Gambling should stay a form of entertainment, and we give you practical tools to keep it that way. From your account settings or by contacting support, you can set daily, weekly or monthly deposit limits, loss limits and wagering limits, and you can activate session reminders to track the time you spend playing. Limit increases take effect after a cooling-off period; decreases apply immediately.

You may self-exclude from our platform for a fixed period or permanently at any time. During a self-exclusion we will close your account, return any withdrawable balance and take reasonable steps to prevent you from re-registering. If you notice signs of harm in your own play, such as chasing losses or gambling beyond your means, we encourage you to contact our support team, which operates around the clock, and the free confidential service Gambling Help Online on 1800 858 858.

Our obligations extend further than tools alone. Where we reasonably identify indicators of problem gambling, we may approach you, apply protective limits or, in serious cases, close your account in accordance with our responsible gambling commitments.

Closing Accounts and Raising Disputes

Closure, complaints and applicable law

You may close your account at any time by contacting our support team. Upon closure we will, subject to verification and these terms, return your remaining withdrawable balance to a payment method in your name. We may also close or suspend an account where these terms are breached, where required by law, or where we can no longer responsibly offer you our services.

If you have a complaint, contact our support team first through live chat or email at [email protected], and we will acknowledge and investigate your concern. Where a dispute remains unresolved, it may be escalated to the licensing authority in accordance with the complaint procedure published on the Antillephone website. These terms are governed by and construed in accordance with the laws of Curaçao, and you submit to the jurisdiction of its courts, without prejudice to any mandatory consumer rights you hold under the law of your country of residence.

• Complaints are acknowledged promptly and investigated by a team member independent of the matter.
• Dispute outcomes are communicated in writing with reasons given.
• Statutory limitation periods for claims apply as set out under Curaçao law.

When We Update These Terms

We review these terms regularly and may revise them to reflect changes in our services, applicable regulation or platform features. Updates take effect on the effective date stated at the top of the revised version published on this page. For material changes affecting your rights or obligations, we will give registered players at least seven days' notice by email or on-site message before the new terms take effect.

If you continue to use your account after the effective date, the revised terms apply to you. If you do not accept a material change, you may close your account before that date and withdraw your balance in the usual way, and the previous terms will govern the closure. We recommend revisiting this page from time to time so you stay informed of the current version.

Questions about any clause on this page can be sent to our support team at any hour of the day, and we will do our best to answer them in plain language.

Frequently Asked Questions

How old do I have to be to play at Surf Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. We verify age as part of KYC, and accounts held by minors are closed with winnings forfeited.

Can I open more than one account?

No. We allow one account per person, household, IP address and payment method. Additional accounts opened to claim bonuses more than once are treated as bonus abuse and may be closed with balances forfeited.

How long do withdrawals take?

Withdrawal requests sit in a pending period of up to 24 hours, during which they can be cancelled. After approval, most methods complete within one to three business days. Your first withdrawal also requires KYC verification before it can be processed.

How do I self-exclude from the platform?

Contact our support team through live chat or email and request self-exclusion for a fixed period or permanently. We will close your account, return your withdrawable balance and take reasonable steps to prevent re-registration during the exclusion.